Refund and Cancellation Policy

1. What this policy covers

This policy covers Skillwik Pro, the optional subscription for the Skillwik Chess & Games Chrome extension. Skillwik has no one-time purchases, no lifetime plans and no 3-year plans. The free plan costs nothing, so there is nothing to refund.

Skillwik Pro and its free trial are available soon. Until checkout opens, nothing is charged and every game is free to play.

2. The 3-day free trial

• Pro has a 3-day free trial, no card needed. It runs on your free email-code account.
• After 3 days, you can pay to keep Pro, or stay on the free plan.
• Nothing is charged automatically when the trial ends. There is no payment to cancel for the trial.
• There is one trial per person, checked by email address and by device.
• The refund rules below apply to payments you make after the trial.

3. Automatic renewal

• After you choose to pay, your Pro plan renews automatically each month or year through Razorpay until you cancel.
• Each renewal is charged at the price you chose: $4.99 a month or $49.90 a year (India: Rs 199 a month or Rs 1,990 a year, plus GST), unless we tell you about a new price first.
• A renewal reminder and a receipt go to you by email.
• Automatic renewal applies only after you choose to pay. The free trial has no card, and nothing is charged automatically when it ends.

4. Cancel at any time

• You can cancel Pro at any time. There is no cancellation fee.
• Cancelling stops future renewals. You are not charged again.
• Pro stays active until the end of the period you already paid for. We do not refund the unused part of that period.
• To cancel, email info@skillwik.com from the email address you used to pay. We will also add a cancel option inside the extension and tell you here.
• A cancellation counts from the time we receive your email, even if we process it later.
• To avoid a renewal charge, cancel before the renewal date.

5. The general rule: no refunds

In general we do not give refunds. A payment for a month or year that has started is not refunded, whether or not you used Pro.

6. When we do refund

We refund in these three cases only:

• A technical problem stops the paid service from working and we cannot fix it in reasonable time. We refund the payment for the period that was affected.
• A duplicate or wrong charge, for example you were charged twice or the amount does not match our Pricing page. We refund the extra or wrong amount.
• A charge made after a valid cancellation, which means you cancelled before the charge date. We refund that charge in full.

7. How to ask for a refund

Email info@skillwik.com from the email address you signed up with. Tell us what happened and include your payment reference if you have it. We answer within 3 business days.

8. How refunds are paid, and GST

• Refunds go back through Razorpay to the original payment method.
• A refund of a payment includes the GST that was charged on that payment, and a partial refund includes the matching part of the GST. We issue a credit note where the law requires it.
• It is paid in the same currency you paid in. Your bank may show a small difference if it converts currency.
• Banks usually show the refund within 5 to 10 business days after we approve it.

9. Payment failed but money was deducted

Sometimes a bank deducts money even though the payment fails. Razorpay normally returns that money to you automatically. If you do not see it within 7 business days, email us with the payment reference and we will help you follow it up. This is a wrong charge under section 6.

10. Contact

Refund and billing questions: info@skillwik.com or +91 7306812819. We reply within 2 business days to general questions and within 3 business days to refund requests. See also the Contact page.