SUPPORT
Skillwik Help and Support
Start with the checks below. If the problem continues, contact us with the page, device, browser or app version, approximate time, and what you expected to happen - never send a password.
Account and sign-in
Confirm you are using the same email on every device. Complete any verification link in the same browser when possible. If a private page returns to login, sign in again and use the original link.
Saved games and device sync
Wait for the saved confirmation before closing an offline or unstable connection. On a second device, reload when told a newer revision exists; Skillwik prevents an older copy from overwriting newer confirmed progress.
Hints, undo, and progress
Help is intentionally limited. Sudoku and Chess record assistance so Skill Memory can recommend independent review. A completed or abandoned game cannot be silently reopened.
Report a technical problem
Email hello@skillwik.com with a screenshot that excludes personal information. Include whether the issue affects web, iOS, Android, or all devices.
Frequently asked questions
Why did my move not save?
The server may have rejected an illegal move, detected a newer device revision, or lost connectivity. Read the visible status before leaving.
Can support see my password?
No. Never send your password or authentication code.